What each role can do
Team and invitations · Roles and permissions · 5 min read · updated 15 Sep 2026
Roles are set per business and can be narrowed per channel. Give the smallest role that lets someone do their job.
Step by step
- Owner: everything, including closing the business and transferring ownership. There is exactly one owner.
- Admin: users, roles, channels, settings and billing. Cannot close or transfer the business.
- Editor: content, catalog and pages inside the channels they are added to.
- Sales: leads, contacts, orders and tickets. No settings and no billing.
- Support: tickets, mailbox and contacts only.
- Viewer: read only, useful for accountants and reviewers.
Worth knowingChanging someone’s role takes effect the next time they load a page. Ask them to refresh if they are working at that moment.
Common questions
Can I build a custom role?
Yes, in the channel under Admin → Roles. Start from an existing role and tick the permissions you need.
Who can see billing?
Owner and Admin only. Viewer sees invoices but no card details.
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