Open, honest and still useful offline
When part of Intersink is slow or down, the status page says so, in plain words, with what we are doing about it. And because your workspace keeps the pages you have opened on your device, a dropped connection does not have to stop your day.
One page for the state of everything
The status page shows each part of Intersink separately, so you can see whether a problem touches what you use. It is updated automatically, and by a person during an incident. Recent incidents stay listed with what happened and what changed afterwards.
Choose Get updates by email on the status page to hear when something changes.
| Part | What it covers |
|---|---|
| Panel | The workspace you sign in to |
| Channels and shops | Your public websites and stores |
| Payments | Customers paying you at checkout |
| Payouts | Money moving to your payout account |
| Email and SMS | Codes, alerts and messages we send for you |
| API | Access for your own software |
When the connection drops
- You go offline
The whole app turns grey, so you always know. Layout and buttons stay where they were.
- A banner explains
It reads “You’re offline. Changes are saved on this device.”
- Keep reading
Pages you have opened stay readable, and avatars keep appearing because they are drawn on your device.
- You are back
Colour returns and a short message says you are connected to the Internet again.
How we talk about problems
Say it early
The affected part is marked on the status page as soon as we know, with a short explanation.
Keep updating
During an incident a person writes the updates, including when the next one is due.
Fix the cause
Afterwards the incident stays listed with what caused it and what we changed.
Backups and retention
How long backups and each kind of data are kept is set out in our data retention schedule. When a period ends, data is deleted or anonymised.
Our Trust and security policy describes our operational commitments, including backups and incident response.
