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I can’t sign in
What to do after too many wrong passwords, a lost phone, or a “Please wait” message.
Sign inSteps
- Too many wrong passwords
After 5 wrong passwords, sign-in is locked for 15 minutes and we email you. Wait, choose Unlock with an email link, or choose Reset password.
- Please wait a moment
Too many attempts from one device or network are paused for a short time. On a shared office or mobile network, other people’s attempts can count too. Try again later or from another network.
- Lost your phone
On the 2-step screen, choose try another way and use a passkey on another device, or one of your recovery codes.
- Lost everything
Choose I don’t have any of these, then Start recovery. We email your recovery address and ask for a photo of a government ID and a selfie.
Tips
Related guides
Search the Help Center for answers, or ask our support team. Tell them which guide you were following and which step.